OUR ETHOS
At Mimosa Healthcare our philosophy and ethos is based on a focus on each of our individual residents. Our service is designed to support the dignity, independence, individuality, privacy, choice and decision making of everyone. People matter, hence we are committed to providing good quality care to each and every person receiving our services.
DIGNITY IN CARE
The Department of Health has set out ten points for their Dignity Challenge, and these are:
1. Have a zero tolerance of all forms of abuse
2. Support people with the same respect you would want for yourself or a member of your family
3. Treat each person as an individual by offering a personalised service
4. Enable people to maintain the maximum possible level of independence, choice and control
5. Listen and support people to express their needs and wants
6. Respect people's right to privacy
7. Ensure people feel able to complain without fear of retribution
8. Engage with family members and carers as care partners
9. Assist people to maintain confidence and a positive self esteem
10. Act to alleviate people's loneliness and isolation
Here at Mimosa Healthcare we have embraced this government initiative and we actively support it due to its focus on residents. Training for our staff and managers on the subject has led to Mimosa so far appointing 300 Dignity Champions who are responsible for promoting the policies and standards set by the Department of Health across the company and through all our homes. You can identify our Dignity Champions as they wear special badges.
Various initiatives have been, and continue to be, introduced across Mimosa homes in keeping with the Dignity in Care philosophy for the benefit of our residents. These include memory diaries which summarise the life experiences of residents so staff know more about their past and can talk to them about events in their life; picture menus to help residents who do not find it easy to read written menus to see what meals are available; blue trays for food serving to highlight to staff those residents who need some extra help and support when eating their meals. To ensure residents privacy, special door signs have been introduced for their rooms, which are used when they are receiving care or dressing. Have a look at the main reception notice board in any Mimosa home as it will have a section summarising the practices and activities in respect of Dignity in Care.
CLINICAL GOVERNANCE
Our clinical governance framework focuses on auditing our services to continually learn and therefore improve our service users' experience. We closely monitor our care and support programmes, and written reviews are undertaken throughout a resident's stay with us. These are discussed with the client, referrers and, if appropriate, family and professional carers, so the whole team can monitor performance.
REGISTRATION AND INSPECTION
All of our homes are registered with, and regularly inspected by, the Government's Care Quality Commission (CQC). The CQC give independent ratings on a scale of 0 to 3 to each home, and these, together with the homes' inspection reports can be found at www.cqc.org.uk
WHISTLEBLOWING & COMPLAINTS PROCEDURE
We are committed to the highest standards of openness and accountability. Any concern or complaint by a resident, a member of the public or an employee will be dealt with according to our company policies and in a fair and reasonable manner. Any concern or complaint should be first raised with the Home Manager or the Managing Director on 0115 978 1742, or by e-mail at whistleblowing@mimosahealthcare.com. If you are still not satisfied, you can contact CQC by e-mail at enquiries@cqc.org.uk or by telephone on 03000 616161.